ZackDKrazzie on Gaia
Merry Christmas to all!!
May this Christmas end the present year on a cheerful note and make way for a fresh and bright new year. I hope you all have an excellent day, take some time to appreciate the beauty of the season, and express your love to family and friends.
Friday, December 25, 2009
Thursday, December 24, 2009
Effective Call Communication
Fuh! At last...finished the training and pass the exam. This past three days, I have been attending a "Effective Call Communication" training at Semua House held by TM. During the training, I got a very good and nice trainer, Mr Suren and in my group I met some new faces which are from CSI while the others are my teammates which are from the same department, DCM. We have been given a lot of input which are more on softskill for the past 2 days and today, the last day we have been tested to know how much we understand and practice these skill during a real situation. We have to do a role-play in which we became the agent and the trainer became the customer. Unfortunately, Mr Suren have to go back to his wife hometown to celebrate christmas so our roleplay were conduct by other trainer. The role-play was quiet though but gladly all the group member pass it. We finished earlier and go back home happily.
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